Comments on: Commentary: Critical discussion of Mystarbucksidea.com http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/ Reporting on all the latest Starbucks news! Fri, 10 Feb 2012 11:21:28 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: CD http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-16241 CD Tue, 16 Nov 2010 16:56:50 +0000 http://www.starbucksmelody.com/?p=755#comment-16241 I posted this on the open thread, and then saw your tweet about this older post so I'm re-posting the comment here too: @Melody (and denise r, etc.): The problem with MSI as I see it, is that you and I care more about it than Starbucks does. MSI serves its purpose for Starbucks. It gives the appearance of listening to customers and is something that the company can reference if/when it suits their needs. It is not, however, the “community” that we would all like it to be. I stopped posting (Since92) on MSI quite some time ago. StarbucksMelody.com is my new Starbucks community. I come here for great conversation with engaged and passionate fans of the Starbucks experience. It’s a positive place, and has remained so since day one. So what’s the difference? The difference is intention. Melody intends to make this website an informative and positive place to “meet over Starbucks.” Starbucks, the company, does not share that same intention about MSI, no matter how much we’d like it to. Knowing how Einstein labeled doing the same thing over and over again and expecting different results, I’ve moved on from MSI to StarbucksMelody.com and I haven’t looked back. I do not expect the tiger known as MSI (or HS or SBUX) to change its stripes. I also applaud you Melody for having such great intentions for this website and for following through and building such a great global community. Thank you. I posted this on the open thread, and then saw your tweet about this older post so I’m re-posting the comment here too:

@Melody (and denise r, etc.): The problem with MSI as I see it, is that you and I care more about it than Starbucks does. MSI serves its purpose for Starbucks. It gives the appearance of listening to customers and is something that the company can reference if/when it suits their needs. It is not, however, the “community” that we would all like it to be.

I stopped posting (Since92) on MSI quite some time ago. StarbucksMelody.com is my new Starbucks community. I come here for great conversation with engaged and passionate fans of the Starbucks experience. It’s a positive place, and has remained so since day one.

So what’s the difference? The difference is intention. Melody intends to make this website an informative and positive place to “meet over Starbucks.” Starbucks, the company, does not share that same intention about MSI, no matter how much we’d like it to.

Knowing how Einstein labeled doing the same thing over and over again and expecting different results, I’ve moved on from MSI to StarbucksMelody.com and I haven’t looked back.

I do not expect the tiger known as MSI (or HS or SBUX) to change its stripes. I also applaud you Melody for having such great intentions for this website and for following through and building such a great global community.

Thank you.

]]> By: merryncole http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-16234 merryncole Tue, 16 Nov 2010 10:43:40 +0000 http://www.starbucksmelody.com/?p=755#comment-16234 I'll occasionally look through the posts at MSI, but it's frustrating to see 356 posts on the same thing. It especially gets old when they're whiny posts that come off sounding like Starbucks has personally wronged them by not having a giant cup, vegan pastry, reusable sleeve, recycling, etc. It'd be wonderful if there would be fewer duplicates, but also posts that were constructive requests/ideas. I’ll occasionally look through the posts at MSI, but it’s frustrating to see 356 posts on the same thing. It especially gets old when they’re whiny posts that come off sounding like Starbucks has personally wronged them by not having a giant cup, vegan pastry, reusable sleeve, recycling, etc. It’d be wonderful if there would be fewer duplicates, but also posts that were constructive requests/ideas.

]]> By: tobias fornell http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-8218 tobias fornell Wed, 19 May 2010 04:02:42 +0000 http://www.starbucksmelody.com/?p=755#comment-8218 well it took me a while to read through this all haha but it was well worth it, melody, that was beautifully thought-out and well-written. I've said this before on MSI that I appreciate your civility, a quality not often displayed by MSI posters, and this blog entry only serves to increase my respect for you. because of the design flaws, MSI has taken on such a negative atmosphere. I have a post open right now on which a sbux mod commented "tobias fornell -- I think this is a <strong>great</strong> idea! Voting up." and yet it stands currently at -60pts haha. I just cannot understand why everyone down votes everything always- is it just because they're not their ideas, or are they just cynical people, et cetera? but I'm in agreement with everything you've said here, especially about the repetitive comment spamming- every other recent comment to come in these days says "bring back the old fraps!" which leaves only half the incoming posts any room for originality, and half of those are asking for things like kissing booths :P but again, I'm awed at how you remain so pleasant in the face of such ignorance, so my hat's off to you- some of us actually do appreciate all your efforts. thanks and God bless! Semper Fi. well it took me a while to read through this all haha but it was well worth it, melody, that was beautifully thought-out and well-written. I’ve said this before on MSI that I appreciate your civility, a quality not often displayed by MSI posters, and this blog entry only serves to increase my respect for you. because of the design flaws, MSI has taken on such a negative atmosphere. I have a post open right now on which a sbux mod commented “tobias fornell — I think this is a great idea! Voting up.” and yet it stands currently at -60pts haha. I just cannot understand why everyone down votes everything always- is it just because they’re not their ideas, or are they just cynical people, et cetera? but I’m in agreement with everything you’ve said here, especially about the repetitive comment spamming- every other recent comment to come in these days says “bring back the old fraps!” which leaves only half the incoming posts any room for originality, and half of those are asking for things like kissing booths :P but again, I’m awed at how you remain so pleasant in the face of such ignorance, so my hat’s off to you- some of us actually do appreciate all your efforts. thanks and God bless! Semper Fi.

]]> By: Mona Robertson http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-8217 Mona Robertson Wed, 19 May 2010 03:50:27 +0000 http://www.starbucksmelody.com/?p=755#comment-8217 Thanks for the heads up Melody! It all makes sense. If I'm in a mood for some great debate, I know where to go! ;-) Thanks for the heads up Melody! It all makes sense. If I’m in a mood for some great debate, I know where to go! ;-)

]]> By: Melody http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-1258 Melody Mon, 11 Jan 2010 19:52:32 +0000 http://www.starbucksmelody.com/?p=755#comment-1258 LOL! TroyBear, I notice that the "Kissing Booth" has been "reviewed", but it's not to late to weigh in on "Star Wars Theme Day"! That thread is still open! LOL! TroyBear, I notice that the “Kissing Booth” has been “reviewed”, but it’s not to late to weigh in on “Star Wars Theme Day”! That thread is still open!

]]> By: Joseph AKA Troy Bear http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-1256 Joseph AKA Troy Bear Mon, 11 Jan 2010 19:42:37 +0000 http://www.starbucksmelody.com/?p=755#comment-1256 Has there been any update on the kissing booths? Has there been any update on the kissing booths?

]]> By: CABarista http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-993 CABarista Fri, 01 Jan 2010 20:56:46 +0000 http://www.starbucksmelody.com/?p=755#comment-993 I find the site a little silly to be honest with you. Not the idea of it, but the lack of moderation, the duplicate posts by the same person or on the same subject; but most of all the sense of entitlement there, it's mind blowing. I find it just puts me in a foul mood. I did however find your lovely blog through it :) I find the site a little silly to be honest with you. Not the idea of it, but the lack of moderation, the duplicate posts by the same person or on the same subject; but most of all the sense of entitlement there, it’s mind blowing. I find it just puts me in a foul mood. I did however find your lovely blog through it :)

]]> By: Art M http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-975 Art M Fri, 01 Jan 2010 17:13:55 +0000 http://www.starbucksmelody.com/?p=755#comment-975 Hi Melody. Ah the good old days when we had to BEG for a coffee other than Pike.... (actually come to think of it that really sucked!...). I suspect that a lot of the improvements in Starbucks over the past year or so came from this site. Nonetheless.... I stopped going to my starbucks for the precise reason you cited: lack of response. You explained it well in your blog above. Perhaps that is their goal? Customer, just dump your ideas here and let us quietly sort it out. Thereafter what you see is what you get. That said, if they would let me subscribe to a thread AND send me an email digest of other client's updates to my threads, that would probably continue my engagement. I'll close with your well phrased comment. Best wishes, Art "* The structure of mystarbucksidea.com can actually make customers feel less heard than if there were no MSI at all. Unfortunately, for some repetitive ideas, when looking at moderator responses, it appears over and over again like as if mods are say, “we’re working on it.” After a while, from the customer perspective, it simply appears like no answer at all. In the end, it leaves the customer or participant the feeling of talking to a brick wall." ------------- Hi Melody. Ah the good old days when we had to BEG for a coffee other than Pike…. (actually come to think of it that really sucked!…).

I suspect that a lot of the improvements in Starbucks over the past year or so came from this site. Nonetheless….

I stopped going to my starbucks for the precise reason you cited: lack of response. You explained it well in your blog above. Perhaps that is their goal? Customer, just dump your ideas here and let us quietly sort it out. Thereafter what you see is what you get.

That said, if they would let me subscribe to a thread AND send me an email digest of other client’s updates to my threads, that would probably continue my engagement.

I’ll close with your well phrased comment.
Best wishes,
Art

“* The structure of mystarbucksidea.com can actually make customers feel less heard than if there were no MSI at all. Unfortunately, for some repetitive ideas, when looking at moderator responses, it appears over and over again like as if mods are say, “we’re working on it.” After a while, from the customer perspective, it simply appears like no answer at all. In the end, it leaves the customer or participant the feeling of talking to a brick wall.”

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]]> By: Joe McCarthy http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-762 Joe McCarthy Fri, 18 Dec 2009 22:14:12 +0000 http://www.starbucksmelody.com/?p=755#comment-762 This is a fabulous historical account coupled with great analysis about what is working (and not working) and why! The only issue I'd quibble with is your recommendation about eliminating the "down vote". One of the few things I don't like about Yelp - aside from the sheer quantity of [increasingly redundant] reviews - is that I cannot say "this review was not useful" ... I can only say it was cool, funny or useful. Even if some kind of down vote was not used in the overall computation of points or even communicated to the ideator (or reviewer), it would at least be helpful in customizing the voter's view of the expanding collection of content. This is a fabulous historical account coupled with great analysis about what is working (and not working) and why!

The only issue I’d quibble with is your recommendation about eliminating the “down vote”. One of the few things I don’t like about Yelp – aside from the sheer quantity of [increasingly redundant] reviews – is that I cannot say “this review was not useful” … I can only say it was cool, funny or useful. Even if some kind of down vote was not used in the overall computation of points or even communicated to the ideator (or reviewer), it would at least be helpful in customizing the voter’s view of the expanding collection of content.

]]> By: Melody http://www.starbucksmelody.com/2009/12/15/commentary-critical-discussion-of-mystarbucksidea-com/comment-page-1/#comment-759 Melody Fri, 18 Dec 2009 05:11:34 +0000 http://www.starbucksmelody.com/?p=755#comment-759 (@Cecile & E.Sheppard) - Cecile thank you for dropping by my blog! I know that many of us regulars at MSI are so anxious for site improvements! Glad to know they're coming soon. @E.Sheppard - Welcome to my blog. This is a quiet little fan site, and usually does not have Starbucks folks posting on it, but please come back again and browse through the archives. (@Cecile & E.Sheppard) – Cecile thank you for dropping by my blog! I know that many of us regulars at MSI are so anxious for site improvements! Glad to know they’re coming soon.
@E.Sheppard – Welcome to my blog. This is a quiet little fan site, and usually does not have Starbucks folks posting on it, but please come back again and browse through the archives.

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