Comments on: Mystarbucksidea.com gets a fresh new makeover for 2010…OPEN THREAD

By: StarbucksTweets

StarbucksTweets — Thu, 28 Jan 2010 00:58:37 +0000

Hi Melody and All, While I could write a book on my opinions of MSI, I will say that while the aesthetics of the site are much improved the corporate rhetoric is enough to make my tummy do flip-flops, the scripted replies from the moderators are in no way genuine and I’m actually a little put off by them. I feel that those scripted replies do more harm than good. It also sounds by the tone of the moderators’ posts that they, themselves are tired of the site. Maybe Starbucks needs a new, fresh staff for MSI… And BTW ever since Matt G. left – the place has NEVER been the same. I think Cecile is very condensending and rude. Again just my opinions and thoughts.
Good Coffee Day to You!

By: Steve

Steve — Sat, 16 Jan 2010 17:52:40 +0000

Hey Melody I signed up to be notified of followup comments to the posts I am interested in and it is a very cool and nifty feature and I like it.

By: Steve

Steve — Wed, 13 Jan 2010 21:52:00 +0000

I went to the link that CD gave and I am surprised, and a little shocked, why Cecile said what she did and then closed the thread in less than 3 hours. Why did they close it? Were they afraid more people would come to Melody’s defense? I am also shocked why they didn’t have the courtesy to at least let Melody know. It’s not like the don’t know how to get ahold of her. They have her e-mail. After all it’s not a commercial web site and it does promote Starbucks. It is obvious Melody spents a bodacious amount of time, effort, and her own money on her web site. If it was StarbucksSteve and they did the same thing to me I think I would take it down out of renenge.

By: denise r.

denise r. — Wed, 13 Jan 2010 02:06:34 +0000

to CD: (and everyone) amazing how quickly that thread was CLOSED today. record time. I agree with every point you made. There have been vulgar idiotic threads on msi for days and days and nothing is done, let alone closed! I’m just really aggravated about it, and Sbux lack of consistency. They were WRONG WRONG WRONG on this today…..

By: CD

CD — Tue, 12 Jan 2010 22:34:57 +0000

I signed onto MSI to comment on Melody’s issue and the thread is closed already.

http://mystarbucksidea.force.com/ideaView?id=087500000005iWAAAY

So few threads *ever* get closed it is strange that they shut this one down so quickly.

Melody is quite the customer evangelist/advocate for Starbucks and I am puzzled by all of this.

Common web etiquette/practices offer commenters the ability to enter a web site in their profile.

Ironically, the thread is posted under “community.”

By: camspi

camspi — Tue, 12 Jan 2010 05:25:40 +0000

Neat! I’m a “top commenter” on MSI. WOOHOO!

By: Steve

Steve — Tue, 12 Jan 2010 02:42:40 +0000

Why would I be banned Melody? I’ve been good. Sure I’ve been vocal on my disapproval of their “enhancements” of ther gold card but so has most everyone else. At any rate I’m not going to lose any sleep about it but I would like to once again bold face my comments like old times but life goes on with or without MSI.

By: CD

CD — Tue, 12 Jan 2010 01:55:29 +0000

@Melody – and it’s not like they don’t know where to find you! Heck, they probably ran into you at 15th Avenue this morning!

By: Melody

Melody — Tue, 12 Jan 2010 01:39:50 +0000

(Reply to Steve and CD)
@Steve you still can’t log in to MSI? I know this is weird, but is there any chance you’ve been banned?

@CD – It would be a little less annoying if they communicated with me but instead they just modify my profile as they so choose.

By: Steve

Steve — Mon, 11 Jan 2010 20:19:50 +0000

Gee I feel left out. Everyone is commenting how great the new MSI is and I can’t even get it. I sent Cecile an e-mail but I don’t think she’ll answer. But do I feel bad? Yes I do but life goes on with or without MSI.