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	<title>Comments on: Howard Schultz promises partners a better Starbucks experience in the future</title>
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	<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/</link>
	<description>Reporting on all the latest Starbucks news!</description>
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		<title>By: skooter McGoo</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-7765</link>
		<dc:creator>skooter McGoo</dc:creator>
		<pubDate>Fri, 30 Apr 2010 12:39:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-7765</guid>
		<description>@baristajo When I was supposed to take the survey it wouldn&#039;t allow access so I could not take it. I have read that I am not the only one that didn&#039;t get to take it because of access issues and one partner said it cut her off half way thru. Maybe this is why only 91% took it and yes we dropped from #3 on the Fortune 100 list to #93 for a reason.</description>
		<content:encoded><![CDATA[<p>@baristajo When I was supposed to take the survey it wouldn&#8217;t allow access so I could not take it. I have read that I am not the only one that didn&#8217;t get to take it because of access issues and one partner said it cut her off half way thru. Maybe this is why only 91% took it and yes we dropped from #3 on the Fortune 100 list to #93 for a reason.</p>
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		<title>By: baristajo</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-7750</link>
		<dc:creator>baristajo</dc:creator>
		<pubDate>Thu, 29 Apr 2010 18:37:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-7750</guid>
		<description>I would like to note that my store does over $20,000 a week in business with less than 16 partners. We had no time scheduled for the partner view survey but every partner in my store took that survey in its entirety. So in my view no one has an excuse for not taking it unless they didn&#039;t hear about it (which is absolutely horrible).</description>
		<content:encoded><![CDATA[<p>I would like to note that my store does over $20,000 a week in business with less than 16 partners. We had no time scheduled for the partner view survey but every partner in my store took that survey in its entirety. So in my view no one has an excuse for not taking it unless they didn&#8217;t hear about it (which is absolutely horrible).</p>
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		<title>By: BOSTON STARBUCKS REBEL</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2368</link>
		<dc:creator>BOSTON STARBUCKS REBEL</dc:creator>
		<pubDate>Thu, 11 Mar 2010 04:35:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2368</guid>
		<description>My store manager is way too busy working on something else when it comes to the Partner Survey. So far on the schedules I have not seen any time set aside for the completion of the Partner Survey. Does anybody know how its done or what the percentage is?

Its not surprising that Starbucks has more Fair Trade coffee because after all Starbucks couldn&#039;t be considered &quot;fair trade&quot; when we have Uncle Howie pontificating from his holier-than-thou cathedra.</description>
		<content:encoded><![CDATA[<p>My store manager is way too busy working on something else when it comes to the Partner Survey. So far on the schedules I have not seen any time set aside for the completion of the Partner Survey. Does anybody know how its done or what the percentage is?</p>
<p>Its not surprising that Starbucks has more Fair Trade coffee because after all Starbucks couldn&#8217;t be considered &#8220;fair trade&#8221; when we have Uncle Howie pontificating from his holier-than-thou cathedra.</p>
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		<title>By: Enlightened Coffee Sage</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2354</link>
		<dc:creator>Enlightened Coffee Sage</dc:creator>
		<pubDate>Wed, 10 Mar 2010 04:20:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2354</guid>
		<description>While you make a good point, I think you&#039;ve misunderstood my statement.

Starbucks drinks are fattening, assembled at lightning speeds, and our quality is going down.

I totally get that people are going to cut back on &quot;luxury&quot; items (like white mochas and caramel frappuccinos) and go more for low-cost items (like a $0.99 double cheeseburger).

But the thing is, we didn&#039;t cut drink prices.  That means that the folks who are hurting money-wise aren&#039;t coming back until they start making money again.  So who&#039;s still coming?  The folks who &lt;i&gt;do&lt;/i&gt; still have money to blow on Starbucks.  And when we cut our quality by taking every cheapskate measure in the book, &lt;i&gt;that&#039;s exactly who we&#039;re alienating.&lt;/i&gt;</description>
		<content:encoded><![CDATA[<p>While you make a good point, I think you&#8217;ve misunderstood my statement.</p>
<p>Starbucks drinks are fattening, assembled at lightning speeds, and our quality is going down.</p>
<p>I totally get that people are going to cut back on &#8220;luxury&#8221; items (like white mochas and caramel frappuccinos) and go more for low-cost items (like a $0.99 double cheeseburger).</p>
<p>But the thing is, we didn&#8217;t cut drink prices.  That means that the folks who are hurting money-wise aren&#8217;t coming back until they start making money again.  So who&#8217;s still coming?  The folks who <i>do</i> still have money to blow on Starbucks.  And when we cut our quality by taking every cheapskate measure in the book, <i>that&#8217;s exactly who we&#8217;re alienating.</i></p>
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		<title>By: Clark Kent</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2348</link>
		<dc:creator>Clark Kent</dc:creator>
		<pubDate>Wed, 10 Mar 2010 00:13:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2348</guid>
		<description>Sigh, no Starbucks isn&#039;t.

In economics it&#039;s called normal vs. inferior goods (not a reflection or evaluation of quality - just a label).  As an individual&#039;s income rises his/her demand for a normal good will rise and demand for inferior goods will decrease (note Melody&#039;s reference to &#039;02 &amp; &#039;03 when McD posted losses and Starbucks soared).

Conversely, when the economy tanks, consumers&#039; demand for normal goods (Starbucks, Olive Garden, etc) decreases while demand for inferior goods (McDonald&#039;s &amp; 99 cent menu&#039;s) increases.

This isn&#039;t to say that producers of each type can&#039;t adjust their strategy to stay competitive in adverse economic scenarios.</description>
		<content:encoded><![CDATA[<p>Sigh, no Starbucks isn&#8217;t.</p>
<p>In economics it&#8217;s called normal vs. inferior goods (not a reflection or evaluation of quality &#8211; just a label).  As an individual&#8217;s income rises his/her demand for a normal good will rise and demand for inferior goods will decrease (note Melody&#8217;s reference to &#8217;02 &amp; &#8217;03 when McD posted losses and Starbucks soared).</p>
<p>Conversely, when the economy tanks, consumers&#8217; demand for normal goods (Starbucks, Olive Garden, etc) decreases while demand for inferior goods (McDonald&#8217;s &amp; 99 cent menu&#8217;s) increases.</p>
<p>This isn&#8217;t to say that producers of each type can&#8217;t adjust their strategy to stay competitive in adverse economic scenarios.</p>
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		<title>By: Enlightened Coffee Sage</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2346</link>
		<dc:creator>Enlightened Coffee Sage</dc:creator>
		<pubDate>Tue, 09 Mar 2010 23:30:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2346</guid>
		<description>&quot;McDonald’s is a low cost leader fast food chain whose food is fattening and assembled at lightening speeds w/ little regard for quality.&quot;

Starbucks isn&#039;t?</description>
		<content:encoded><![CDATA[<p>&#8220;McDonald’s is a low cost leader fast food chain whose food is fattening and assembled at lightening speeds w/ little regard for quality.&#8221;</p>
<p>Starbucks isn&#8217;t?</p>
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		<title>By: Clark Kent</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2345</link>
		<dc:creator>Clark Kent</dc:creator>
		<pubDate>Tue, 09 Mar 2010 23:02:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2345</guid>
		<description>Melody - Very well said.  I can&#039;t think of anything to add to your perspective that better clarifies the issue.

Thank you.</description>
		<content:encoded><![CDATA[<p>Melody &#8211; Very well said.  I can&#8217;t think of anything to add to your perspective that better clarifies the issue.</p>
<p>Thank you.</p>
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		<title>By: Melody</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2344</link>
		<dc:creator>Melody</dc:creator>
		<pubDate>Tue, 09 Mar 2010 22:57:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2344</guid>
		<description>(@Enlightened Coffee Sage and Clark Kent) - I hate making McDonald&#039;s and Starbucks comparisons because I still don&#039;t see Starbucks as fast-food: At least not in my world of Clovers, almost no drive throughs, and pretty darn good service at the Starbucks that I visit.

But briefly responding to this discussion:  You can&#039;t really take a short view look at McDonald&#039;s and Starbucks to make accurate comparisons. Each thrive in opposite business environments.

If you go back to about 2002 and 2003 at look at McDonald&#039;s then, you&#039;ll find that they were posting record losses at a time when Starbucks was doing quite well.

What we know is that during any kind of recession, store traffic at food establishments that are a little cheaper for a family, no tipping required at the table (no waitress service) - These kinds of establishments experience a surge in store traffic. Consequently, as their traffic goes up, so does revenue and the ability to put labor on the floor, and experiment with innovation.

When the economy is great again everywhere, McDonald&#039;s may again find themselves posting a loss. I will say that McDonald&#039;s has acted with great celerity and agility to adjust their business practices to the current economic client.

So to say that &#039;McDonald&#039;s can have clean and well-staffed stores during a recession&#039; doesn&#039;t totally tell the whole story.

I believe that the Starbucks experience will improve for everyone: Customers, partners, shareholders.  I have a long list of ways that I want to see improvement, and maybe it&#039;s not happening as fast I impatiently want it to,  but we will get there.</description>
		<content:encoded><![CDATA[<p>(@Enlightened Coffee Sage and Clark Kent) &#8211; I hate making McDonald&#8217;s and Starbucks comparisons because I still don&#8217;t see Starbucks as fast-food: At least not in my world of Clovers, almost no drive throughs, and pretty darn good service at the Starbucks that I visit.</p>
<p>But briefly responding to this discussion:  You can&#8217;t really take a short view look at McDonald&#8217;s and Starbucks to make accurate comparisons. Each thrive in opposite business environments.</p>
<p>If you go back to about 2002 and 2003 at look at McDonald&#8217;s then, you&#8217;ll find that they were posting record losses at a time when Starbucks was doing quite well.</p>
<p>What we know is that during any kind of recession, store traffic at food establishments that are a little cheaper for a family, no tipping required at the table (no waitress service) &#8211; These kinds of establishments experience a surge in store traffic. Consequently, as their traffic goes up, so does revenue and the ability to put labor on the floor, and experiment with innovation.</p>
<p>When the economy is great again everywhere, McDonald&#8217;s may again find themselves posting a loss. I will say that McDonald&#8217;s has acted with great celerity and agility to adjust their business practices to the current economic client.</p>
<p>So to say that &#8216;McDonald&#8217;s can have clean and well-staffed stores during a recession&#8217; doesn&#8217;t totally tell the whole story.</p>
<p>I believe that the Starbucks experience will improve for everyone: Customers, partners, shareholders.  I have a long list of ways that I want to see improvement, and maybe it&#8217;s not happening as fast I impatiently want it to,  but we will get there.</p>
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		<title>By: Clark Kent</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2343</link>
		<dc:creator>Clark Kent</dc:creator>
		<pubDate>Tue, 09 Mar 2010 22:43:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2343</guid>
		<description>Enlightened Coffee Sage - did you not see Super Size Me?

McDonald&#039;s is a low cost leader fast food chain whose food is fattening and assembled at lightening speeds w/ little regard for quality.

Just the Angus deluxe sandwich (so no french fries or drink) is 750 calories and 39 grams of fat.  Hardly quality fine citizen.

I&#039;ll concede the point on chicken as Men&#039;s Health magazine actually gives most of their poultry items a &quot;B&quot; grade.</description>
		<content:encoded><![CDATA[<p>Enlightened Coffee Sage &#8211; did you not see Super Size Me?</p>
<p>McDonald&#8217;s is a low cost leader fast food chain whose food is fattening and assembled at lightening speeds w/ little regard for quality.</p>
<p>Just the Angus deluxe sandwich (so no french fries or drink) is 750 calories and 39 grams of fat.  Hardly quality fine citizen.</p>
<p>I&#8217;ll concede the point on chicken as Men&#8217;s Health magazine actually gives most of their poultry items a &#8220;B&#8221; grade.</p>
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		<title>By: Enlightened Coffee Sage</title>
		<link>http://www.starbucksmelody.com/2010/03/06/howard-schultz-promises-partners-a-better-starbucks-experience-in-the-future/comment-page-1/#comment-2342</link>
		<dc:creator>Enlightened Coffee Sage</dc:creator>
		<pubDate>Tue, 09 Mar 2010 22:30:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.starbucksmelody.com/?p=2292#comment-2342</guid>
		<description>I dunno, Clark:  this is from a customer&#039;s perspective, but it seems like McDonalds has been taking exactly the opposite approach Starbucks has.  Look at their menu!  Angus burgers (which are quite good), white meat McNuggets (instead of that pressed chicken &quot;meat&quot; they used to have), and their McCafe is actually halfway decent.  Their frappuccino knockoffs aren&#039;t as good as ours, but their fruit smoothies are better.

Plus, they always seem well-staffed and have clean lobbies.  And all of this during our horrible recession.

If McDonalds can up their quality during a recession, why are we lowering ours?</description>
		<content:encoded><![CDATA[<p>I dunno, Clark:  this is from a customer&#8217;s perspective, but it seems like McDonalds has been taking exactly the opposite approach Starbucks has.  Look at their menu!  Angus burgers (which are quite good), white meat McNuggets (instead of that pressed chicken &#8220;meat&#8221; they used to have), and their McCafe is actually halfway decent.  Their frappuccino knockoffs aren&#8217;t as good as ours, but their fruit smoothies are better.</p>
<p>Plus, they always seem well-staffed and have clean lobbies.  And all of this during our horrible recession.</p>
<p>If McDonalds can up their quality during a recession, why are we lowering ours?</p>
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