From the category archives:

The Starbucks experience & connections: Customers & Baristas

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On September 9, 2009, StarbucksMelody.com was born.  I started this site with a purpose: To create enthusiasm around Starbucks, to promote a community of others interested in that enthusiasm, and to be informative about the products and brand, and not just write blog content that is based on whatever is hot in the news.  I wanted to create my own stage.  Even if there were no audience, I wanted an outlet for my thoughts and ideas about Starbucks as a brand.  Hindsight is 20/20.  Since I had no idea what I was doing when I started the blog, I just named it after me, but in retrospect, not sure I would have done that.  Too late now: We’re stuck with “StarbucksMelody” as the url.

First and foremost, I need to go through a round of thank yous:

The blog would have never have happened if it hadn’t been for Kelly of Wildsagemarketing.  Shortly after labor day weekend 2009, I was summoned to Jury Duty in King County Superior Court.  I had just recently been on a Labor Day road trip to Northern California, and tried a test product called the Honey Vanilla Vivanno.  I wanted to write about it.  I wanted to blog.  I had no clue how to make a blog, and didn’t want to put together something sloppy.  I wanted to appear professional, even when I’m clearly not!  During voir dire on a civil case, I made friends with Kelly, who was a prospective juror nearly adjacent to me (one person in between us). I don’t know how it happened but I mentioned that I used twitter, and Kelly said she was using it too.  I asked Kelly what she did for a living and she said that does marketing and creates blogs and websites independently. I said, “oh I need a blog. Do you like Starbucks?” The answer was “yes,” she likes Starbucks, and very quickly out of that, a blog was born.  All I do is create content, and Kelly does everything that relates to layout, widgets, etc … There would be no blog without Kelly!  Thank you Kelly!

In addition, I have to thank Seattle Custom Framing located in Seattle’s Belltown neighborhood.  They’ve helped me enormously in numerous ways.  Molly has framed things for me, taken numerous pictures for the blog, and we’ve had lots of caffeinated conversations.  On top of it all, she’s a bold coffee drinker.  Thank you Molly.

When I started this, I had no idea what I was getting in to.  I had no clue how much work this was going to be.  This is like having a part-time job on top of a full-time job.  At numerous points, I’ve nearly given up.  It earns me no money.  It does zero to improve my professional life.  However, I have a genuine joy for coffee and I really do cherish the experiences that can be had in a Starbucks.  The people here who comment are great motivators to me.  In the course of one year, I’ve managed to reach out to well over 55,000 unique readers from 144 countries.  I’m thanking all 55,000 of you right now.  The experience of being able to amplify the fun that Starbucks has to offer is quite addictive, and to see it spread like a contagious coffee zeal, is unbelievable.  I need to especially thank every single person who has left a comment, or sent me an email, or otherwise reached out to me.

Blogging future:

I can’t continue to write and maintain this blog at this pace.  When I make requests of Starbucks, I’ve also been told “no” to a number of my specific requests.  I am totally amazed that I’ve come up with a year’s worth of content.  If I continue to blog at the pace of 3 to 4 times per week, two things will happen:  I will wear out and I will run out of content.  I think in the future, after today, this blog is going to update less frequently.  My goal will be to update the blog twice a week, on Sundays, and Wednesdays. At one point I tweeted (I think) that I was going to just completely quit blogging on September 9th, but I’ve changed my mind, and now resolve to blog according to a twice a week schedule.  I hope that everyone reading this will click on the button about ‘subscribing’ to the blog so that you’ll be notified of my blog updates!

There are a few other blogs that I read, so I invite my readers to visit them too.  Just be sure to come back here when I update my site! ;)   Please click on the subscribe button on the upper right of your screen!

  • Mike Crimmins in Florida writes the Daily Shot of Coffee blog – Fun because of the wide variety of coffees he finds to review, and he sometimes does great round up posts featuring the best of the best of a variety of coffee blogs (and there really are an amazingly large number of coffee blogs).
  • Melissa Allison of the Seattle Times produces the Coffee City blog – I met her in person luckily right after this blog started.  I owe her a big thank you for the encouragement, retweets, and mentions in her blog.  She has a great Seattle-focused coffee blog.
  • Andrew in Canada writes the Starbucks Passion blog – He is essentially doing the exact same thing as me: A customer with a Starbucks enthusiastic blog.
  • April in Florida produces the Coffee Vanilla blog – A coffee oriented blog, with a lot coffee beverage passion, and sometimes great recipes too.
  • Valeria in Italy/ Pennsylvania produces Conversation Agent – It’s a blog about marketing, PR, and blogging.  I like it because she has a style of writing that when you’re done reading her content it leaves you still thinking and pondering.  Of course, she does NOT need a plug from me.  Her blog is well-established, and very active.

The best of the first year of StarbucksMelody:

At this one year review point, I hope that readers will take a look back at the best of the best of the blog entries.  I’m sure that some of these blog entries irritated Starbucks, and some gave our Siren a little joy.  Here are a few gems from the archives (by the way, including this blog entry today, there are 177 blog articles on this site.  That makes it tough to pick out a few below!):

The best of store reviews:

The best of Starbucks history posts:

The best of the best – Blog posts that everyone loves:

The best of coffee education blog posts:

The blog posts that caused controversy and/or likely made Starbucks wince and wish I would go away:

The most personal blog post:

The best of the posts that relate to the Starbucks card:

There are more posts that I particularly enjoy but I don’t want to overwhelm this blog entry.  And now, I end this one year round up by saying that I hope that you will stay with me for another year’s journey with Starbucks. Tell your friends about my site!  Come back every Wednesday and Sunday!

And now it’s your turn to say whatever you want in the comments, tell me what to blog about in the future, tell me your favorite blog post, or give me your two cents about this site, or should I just call it quits? …Anything related to Starbucks or this blog is fair game in the comments.

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Not too long ago I featured a blog entry with a picture of a partner in Texas, at work in his store.  It was a great candid photo, and it made me think that there might be more of these kinds of photos out there.  It’s always fun to look at pictures of smiley faces, and surely working at Starbucks produces some happy faces, and so I put out a call to gather such photos.  This was easier said than done.  The previous blog post was here:

The faces of Starbucks: Seeking pics of real people, real partners

I had outlined a long list of rules, but most people sort of half-way followed them.  I ended up cropping people out of photographs where the permission to use the person’s image appeared ambiguous to me.  In other words, if a partner sent in a pic with him or her standing next to someone, and that other person didn’t provide me permission to use their image, I cropped the photo.  As a result of this, a few of the photos below may appear oddly cropped.

I realize this was a tough request that I made.  Most people aren’t really all that fond of sharing face pics.  Furthermore, I asked for just partner participation which limited the number of emails I would get.  I didn’t imagine that I would get a bunch of close ups, because I thought candid pics will sometimes be at a distance.  I got a mix of both.  I really have to thank every single person who sent in a picture.  It is much appreciated.  Those people who sent an address with the emailed photo will get a ‘prize’ from me – The prizes, listed in a previous blog post, were a very cool Starbucks coffee stirrer, and a $10 Starbucks gift card.  Oddly, very few people included an address with their picture submission.

The photo that is the anchor photo for this blog requires a short explanation.  The barista is now, only just recently, a former partner and right here in Seattle.  She is someone whom I used to see regularly.  Although she’s left the company, we talked on the phone recently and she shared this photo and said I could use it. It doesn’t really count as a pic for a prize, but this person is one coffee knowledgeable and passionate person!

The kind of passion that people have for Starbucks as a brand is inspiring, and you can definitely see it in these pictures.  It makes each and every one of these pics its own precious gem.

Enjoy and please comment!

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Starbucks is a people job.  The great thing about people people is that they’re always smiling (or at least smiling often).  The photo for this blog entry came from my twitter stream. I asked the partner who is featured in it if I could use it and he said yes.  Let’s be honest: Starbucks only works when there are great partners making it work.  Partners who have a genuine smile and a passion for the coffee (or at least a passion for the job and an interest in learning about coffee) make my day.  This photo is a perfect example of the kind of thing this blog entry is seeking.

I’d love to see more real people, in honest candid shots of them! I think we could have a fabulous blog entry of nothing but just real people, real partners, real aprons, the real Starbucks.  I need to entice my readers to send me a few photos!  If you’re a partner and not working in a store, it’s totally fine with me if you want to send a pic too!

Here is the plan:

(1) Send me a photo of yourself – This is not a photo of your best friend or an actress, but a photo of yourself! Don’t be shy!

(2) Include your twitter profile name in the email, if you have one.

(3) You must be a Starbucks partner – Of course I have no way to verify if you’re really a partner, so I’ll have to hope for truthful people emailing me.

(4) Include how you wish to be identified in the blog entry.  Some ideas are that you could be “Melody in Seattle” or “MO in Seattle” or “MelodyLastName in Seattle”.  You have to pick something, even if you’re so shy you just want to be “M in Seattle”.  It’s okay if you want to be “MrsTillinghamshackles” or “Enlightened Coffee Sage” or “Darth Sidamo” – assuming you really are that person!!!

(5) Preferably the photo should be of you wearing a green or black apron (or any promotional apron such as (Red) or Via Ready Brew aprons) and set in a Starbucks.  This is not a strict requirement.  If partners above the store level want to send in a picture, that’s okay too! Heck, if Howard himself wants to email me, I won’t require he throw on a green apron for his pic!  (As I continue to produce this blog, I can only hope that he has a good sense of humor).

(6) Email me before 6:00 p.m., August 28, 2010.  No emails after that time and date will be considered.  My email address is Sbux206@StarbucksMelody.com.

(7) No frowns are allowed.

(8) Include your mailing address if you wish to be included in a drawing for a $5 Starbucks card.

(9) If your photo has you in a green or black apron in a Starbucks (this is preferred), it is expected that you’re not going to look wildly out of dress code.  This is not an exercise in the dress code, but I probably won’t consider a photo with a barista in a green apron with orange hair, a pink shirt, and a dozen piercings visible.

I don’t know how many entries I’m going to get in.  I would guess at most forty people or so? I really have no idea.  I’ll buy twenty five-dollar Starbucks cards, and put all the names in a hat of people who entered (following all 9 rules above), and draw out 20 names as gift card winners.  Money doesn’t grow on trees, and so if 100 people send me emails (I can’t imagine that happening) I can’t really afford to send ALL of them a $5 gift card. Out of this experiment in terror, 20 people will receive a $5 gift card.

I’m going to break the ice here with such a GOOFY picture of me. Someone please tell me why I ever thought that I should wear a hat like this. It was a cold winter day when I snapped this photo near a neighborhood Starbucks.  I was dressed for the weather, and looked like a doofus.  All the more reason this photo is a great ice-breaker. If I can share this pic of me, you-all can send me great photos of you in your aprons.

One more thing:  I want to spread the word to many partners about this idea so that I get some real participation.  I am asking readers to share this blog post through facebook, or twitter, or digg, or whatever social media thing that it is that you do.  That would be very appreciated! Please share this!

(Edit on August 3, 2010 – I got a small batch of Starbucks magic coffee stirrer wands that I’m going to try and figure out a way to give out in connection with the photographs. It might be my 15 favorites that get the magic wands. If you don’t remember the Starbucks magic wands, go back and read the blog post here and notice that in the comments, everyone loved the green coffee stick!)

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Recently I was visiting my local Starbucks on a late afternoon (July 1, 2010) and in walked a customer holding the certificate that is featured in the image for this blog post.  He walked up to the register and told the register barista that the certificate entitled him to a free pound of coffee.  I was fascinated by the certificate and asked him if I could take a look at it. The store manager oohed and ahhhed over it too.  We weren’t really sure what this thing was, or what the story was behind it. I told the customer (“John”) that I would gladly buy him a pound of any coffee in the store, even if he wanted a pound of Jamaica Blue Mountain, if I could just have the certificate to feature in my blog.  I explained to John that I produce my own Starbucks blog.  The store manager was very willing to accommodate the customer in his request for a free pound of coffee. But in the end, after much conversation, here’s what happened: I wound up with the certificate.  John selected a pound of  Verona (That was his pick.  Who doesn’t like Verona?).  The register barista ended up with my registered Starbucks card.

Has anyone seen this certificate before?  What’s the story behind it? Was this a regional promotion? John stated that it had belonged to his parents (who I think he said are in Chicago) and they mailed it to him thinking he’d want the free coffee.  I am trying to figure whether someone had to pay a large flat amount upfront for the whole bean coffee tour, or if there is some other story to this document.

It’s kind of a cool idea, and a beautiful certificate.  Earlier this year there was a tour of bold coffee passport, but this is obviously not related to that, except that I enjoy seeing any kind of promotions that Starbucks does to create coffee enthusiasm.

Does anyone know the real story behind this cool certificate?

(Thank you Molly at Seattle Custom Framing for your help with the photos for this blog post)

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All About MyStarbucksVisit.com – What the customer needs to know!

July 7, 2010

Have you ever been at a Starbucks, and the register prints out an extremely long “survey” receipt? That’s an invitation to complete a survey about your Starbucks experience at MyStarbucksVisit.com.  Don’t throw this receipt out! Complete the survey! These receipts appear to print out very rarely.  From what I can guess, it appears to be [...]

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Rare Starbucks cards and chalk art on Pride parade day: Reader response

July 4, 2010

I love reader-submitted content and ideas! I very recently received three different emails all containing images for me to share here at StarbucksMelody.com.  Your comments on this site and emails are what keep me going! Thank you.  My email address is Sbux206@StarbucksMelody.com.  Please feel free to contact me with tips, ideas, or whatever your random [...]

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Coming soon: A brand new Starbucks store with a really big heart!

June 10, 2010

What’s 2300 square feet and has an even bigger heart? The brand new Starbucks inside Children’s Hospital Seattle. Coming soon: July 17, 2010 Starbucks is scheduled to open a new company-operated store inside Children’s Hospital in Seattle.  Most Starbucks located inside other businesses are licensed locations, but this one is not.  This is an all [...]

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Deconstructing the Starbucks Experience into three pieces

April 23, 2010

Many books have been written about the “Starbucks experience,” some criticizing it as lacking authenticity, and others heralding it as a gold standard.  This blog post is Melody’s take on what the “Starbucks experience” means.  This is not scientific.  It’s just my own experience and observation. Yes, I believe the “Starbucks experience” is real, and [...]

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Book review: The Starbucks Experience by @JosephMichelli

April 17, 2010

Published in 2007, The Starbucks Experience by Joseph Michelli is the essential guide describing what the Starbucks Experience really is and can be, at its best.  It should be required reading for new partners, and anyone who really loves Starbucks, and even those who have disdain for the company! The book outlines five guiding principles [...]

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Starbucks in the Philippines: The experience around the globe and chalk art adventures continue

April 10, 2010

I received an email recently from a loyal Starbucks customer in the Philippines who is also regularly reading this blog.  The customer particularly enjoyed my previous blog entry on the art contest. For those of you who don’t remember that, it’s here: Barista art chalkboard art contest: Entries and Winners The previous chalkboard art blog [...]

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