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DSC07031 La Boulange Tasting Event SSC 21 May 2013On June 4, 2013, Starbucks customers in Seattle, Spokane (Washington), and Portland (Oregon) will find that La Boulange pastries are in the stores.  Today, (May 21, 2013) I had the chance to preview many of the La Boulange bakery items.  The whole thing was a kick!  I met up with other bloggers, Starbucks PR representatives, one person from the coffee department, and Pascal Rigo, the founder of La Boulange.  And then I, and other bloggers, sat at a table at the Starbucks headquarters, and we were well fed.  Meanwhile, Pascal talked about his baking history from a child in France, to his cafes in San Francisco, to the future of La Boulange as part of Starbucks, and future food items we might see at Starbucks.  It was incredible.  Pascal talked a lot.  He radiates passion for baking.

I sat adjacent to Pascal, and snapped a few pictures of him as he spoke.  There is something brilliant in listening to the founder of a company talk about their own product.  I’ve met Jimmy Rosenberg, founder of Evolution Fresh, and had the chance to talk with him, and he’s the same way – passion radiates from him.  That’s just an aside from this article, but in meeting these individuals who create something brilliant from nothing, you see that every pore of their body radiates a love for what they do.  I am sure we’ve all met people like that before – but I am in awe every time I see that passion.

Here’s Pascal Rigo:

DSC06999 Pascal Rigo - Event at the Starbucks hq - 21 May 2013

We paired Organic Yukon for this afternoon’s food event.  It turns out that Pascal enjoys Organic Yukon coffee, and that this coffee pairs nicely with many of the La Boulange food items.  La Boulange is a San Francisco-based company, and so most of the testing of new food items, plus research and development, happens in San Francisco.  Starbucks fully acquired ownership and acquisition  of La Boulange on July 4, 2012. (The announcement to acquire the company came about one month before the finalization of the acquisition).  By August 2012, Starbucks was testing La Boulange bakery items in their San Francisco stores.  As I understand it, there are long-term plans to test and overhaul lunch options at Starbucks, with Pascal Rigo leading all food research and development.

Before I go any further, look at these yummy food items!

DSC07007 La Boulange - Yukan coffee in small tasting cup, and La Boulange food - 21 May 2013DSC07014 La Boulange frostings 21 May 2013DSC07023 La Boulange pastries 21 may 2013DSC07024 Pastries from La Boulange 21 May 2013DSC07011 Lemon Loaf - La Boulange 21 May 2013

 

 

 

 

At this point, allow me talk about some of the interesting tidbits that I learned at this event:

When are some areas of the country getting La Boulange food items?

It’s planned as a slow, staged roll out.  La Boulange should be introduced into Los Angeles Starbucks stores this July.  Chicago is scheduled to see La Boulange food items sometime this August.  New York and Boston are scheduled to receive La Boulange items in September.  Starbucks won’t have La Boulange launched in all their United States stores until the summer of 2014.  San Francisco, San Jose, and a number of Bay area locations already offer La Boulange pastries.

Are there gluten-free baked goodies coming?  People often ask for that.

Pascal Rigo talked quickly, provided an enormous amount of detail, but as I understood it, four gluten-free items will be introduced into Starbucks this upcoming September (for those stores that offer La Boulange items).  The four gluten-free products will be individually wrapped with some sort of small icon identifying it as a gluten-free produce.  I gathered that the four items would be something like a 5-layer cookie bar, a lemon bar, an oat bar, and a new recipe marshmallow-rice square.

What heavenly fall items might be around the corner?

Pasco mentioned that as fall item, you will likely see a pumpkin cheesecake croissant, a savory pumpkin sage croissant and a caramelized apple cake (loaf?).  There was also mention of blueberry/ raspberry compote donuts.

Will there be regional offerings, suited to local palates?

The plan is to offer some regional items, depending on what local growers may have available and/or depending on local preferences.  I was a little unclear what will be launched where, but Pascal mentioned that the San Jose market may offer some kind of empanadas by this summer, to cater to strong local preference.  I wasn’t clear if all that was mentioned actually will come to Starbucks, or is just being tested, but it sounds like New York may get some kind pastrami sandwich as a lunch item.  Pascal asked about would be something local to Washington that would be great to feature here, and a blogger from Foodista.com quickly mentioned our Walla Walla sweet onions.  I had to agree.  Put Walla Walla onions in food offerings here, and you’ll have immediate fans.

What kind of food ideas area being vetted?

Pascal rattled off a series of food ideas that you may realistically see at Starbucks.  Two things that struck me are the ideas of soup, and grilled cheese sandwiches.  He talked about being able to offer a small size of soup in a cup, making it easy to consume as a drive-thru customer.  The grilled cheese sandwich idea has been seriously worked on, with the thought of a sandwich with aged white cheddar.  There could even be a small-portioned grilled cheese marketed at children.  He talked about a grilled cheese sandwich in “a cute little bag.”

What did you think of the foods Melody?

Oh my god.  I am so excited for June 4th!  I wish it would get here sooner.  I loved the ham and cheese croissant.  I will be having for that breakfast more often than I should.  Beautiful (that is her name) of the Beautiful Existence blog was present and we talked afterwards about the tomato basil croissant, and we both loved it.  She described it as upscale, amazing tiny little pizza.  I also loved the lemon loaf, which is available plain, or you can buy either a vanilla or lemon cream cheese frosting with it.

As I understand it, the chocolate croissant is a best seller in many stores that have already launched La Boulange.  It was definitely delicious.  There is a summer seasonal croissant called the summer berry croissant, and I thought that was totally amazing.

The molten chocolate cake was a little too rich for me, but others around me seemed to love it too.

I recognize that walking into a Starbucks and see all new pastries is going to be a surprise to many, but I think customers will quickly find new favorites.  The bakery goodies will be made by local bakers, and as much as possible, will involve local sourcing of ingredients.  This means, for example, that the caramelized apple cake may have Washington apples in Seattle, and Minnesota apples, if you’re in Minnesota.

***

I am sorry this is so long!  Obviously, today’s event was not presented in a question and answer format, but I thought it would make the information digestible to present it that way.

I know this is a big change.  But the quality of the food will be much better than before.   And I really do think that people will find new favorites!

Now it’s your turn!

IMAG5079 La boulange store signage SODO 8 Starbucks 10 May 2013IMAG5076 Summer Berry Croissant 10 May 2013 - SODO StarbucksIMAG5080 Reduced Fat Loaf Cake signage SODO 8 Starbucks 10 May 2013

 

 

 

 

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Commentary: Bad Moves by Nutella

by Melody on May 21, 2013

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First off, I have to apologize for the way off topic blog article.  I’m writing about Nutella, though I will mention Starbucks.  Those who have been reading this site for years know that I rarely do this.

I saw in the news that a Nutella super fan is being shut down by Nutella lawyers:

http://consumerist.com/2013/05/20/one-womans-quest-to-celebrate-nutella-earns-her-a-decidedly-untasty-cease-and-desist-letter/

This is a shockingly backwards move by Nutella.  It’s so shocking that I cannot imagine what they’re thinking.

Nowadays, it’s fairly common for ordinary customers to start writing things in blogs (or tweets, or in Facebook status updates) about the brands they love.  Just by way of example, there are fan-created brand-centered websites like Effortless Anthropologie, What’s Good At Trader Joe’s, IkeaFans.coma Lululemon fan blog, and previously one man wrote about Method Soap.  If you spend time using Google, you can find more examples.  The number of Disney fan sites out there is phenomenal.

And within the past year, critical thinkers in the marketing arena have been publishing books on this topic.  This is indeed a hot topic.  There are corporations that hope to create rock star, monster loyal fans.  They WANT to have fans like those I have mentioned above.   Yes, I can understand why some brands would despise a website called WalmartSucks.com or ChipotleSucks.com, but that is not the topic at hand.

All within the last year, several books on creating enthusiastic customer evangelists have been published:

  • Brand Advocates – Turning Enthusiastic Customers into a Powerful Marketing Force – by Rob Fuggetta.  On Twitter, he is @Zuberance
  • Think Like a Rock Star – How To Create Social Media and Marketing Strategies that Turn Customers into Fans – by Mack Collier.  On Twitter, he is @MackCollier
  • Monster Loyalty – by Jackie Huba.  On Twitter, she is @JackieHuba

Turning back to Nutella, their move is bad, bad, bad.  It’s just not in keeping with modern marketing thinking.  The owner of the fan site NutellaDay.com had a Facebook page with nearly 40,000 likes!  Her website and Facebook page will go dark May 25, 2013.  The PR people at Nutella could have attempted other strategies first.  If they had thought there copyrighted images on the site, or too much use of the Nutella trademark, there could have been less caustic intervention rather than a cease and desist letter!

From a legal perspective, I am not even sure what Nutella’s basis is.  The url alone is not enough to cause problems.  The law weighs in favor of allowing ordinary people to create domains about brands to foster discussion about brands.  This is why WalmartSucks.org is real domain – and undoubtedly, someone at WalMart hates that blog.  Certainly, there are times when a brand could ask that certain images be removed, if copyrighted images are being used on a site.  However, given the modern thinking on marketing, it’s often not worth it to the brand to do that – they’d rather have the good PR.  Pick up anyone of the three books mentioned above, and you’ll see that brands want customers to passionately talk about them.

Today, May 21, 2013, I am sitting at home.  I took the day off from work.  The Starbucks PR department reached out to me  last week, and sent an email, inviting me to an event at their headquarters this afternoon.  I will be trying the new La Boulange pastries, soon to be offered at Starbucks.  The founder of La Boulange, Pasco Rigal, is in Seattle, and will be there at the event to talk about La Boulange goodies.  I am flattered to have this fun opportunity.  And, truly this is 100% the opposite of how Nutella has dealt with their superfan, NutellaDay.com.  I have a relationship with Starbucks – at least in the sense that I have someone to reach out to for questions, and now and then, Starbucks has given me the opportunity to have unique experiences. Today is a perfect example of that.  To be clear, I won’t be alone this afternoon at the Starbucks headquarters.  I am under the impression that other media will be there also, and I will be along side it all, overdosing on pastries.  If you see me rolling out of the Starbucks headquarters this afternoon, you’ll know I ate too much!

And that is my commentary on Nutella: backwards thinking!

For further reading on this, visit Mack Collier’s commentary:  Fan Organizes Global Movement Celebrating Nutella, so the Brand Sends Her a Cease and Desist Letter.

Edit: It’s now several hours after I wrote, and published this article.  If you look at NutellaDay.com, it appears that Nutella has reversed their decision.  That update came shortly after I published this article.  Props to Nutella for doing the right thing!

NuttelaDay.com screep cap May 21 2013

 

 

 

 

 

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A Beautiful Starbucks in Copenhagen.

by Melody on May 20, 2013

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Recently, a  reader emailed me with these stunning pictures of a Starbucks store in Copenhagen.  I love to see the international store designs, and just generally speaking, I enjoy gorgeous stores.  My understanding is that this store opened new sometime last October.  Here’s the address:

Starbucks
Butik 130/ Plan 0
Arne Jacobsens Allé 12
2300 København S

If you are looking for this store, I have heard that it is inside the “Field’s shopping mall,” which is on the outskirts of the city.

I like the circular merchandise wall!  And I have seen stores with exceedingly large Starbucks Siren wrapping around the ninety degree angle of a wall, and I think it’s nice touch.  The Fifth and Columbia Starbucks in Seattle also has a Siren wrapping around a wall.

Hope you enjoy the photos too!

image-13 Copenhagen Starbucks may 2013image-14 Copenhagen Starbucks May 2013image-10 Espresso bar area Starbucks Copenhagen May 2013image-9 Copenhagen city Starbucks tumblersimage-8 1971 sign with the 2008 version of Starbucks logo Copenhagenimage-11 Whole bean wall - Merch area - Copenhagen Starbucks may 2013image-7 Lobby Copenhagen Starbucks

 

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2 - 1 - Starbucks 16 ounce old logo reusable cold cups - 1912 Pike Place - 14 may 2013Do you want an old Starbucks logo reusable cold cup?  These special “Grande”-sized reusable cup are only available at one store: 1912 Pike Place Starbucks.  I am giving one of these special reusable cold cups away – just in time for summer!   You’ll get lots of jealous looks when you’re walking around with one of these in your hands.

To enter, leave a blog comment before May 24, 2013 at 6:00 p.m. (PST), or before this article reaches 200 comments, whichever comes first.  This is a contest all about sharing, and “liking.”  You can share anything from my Google+ profile.  There are “like” buttons at the bottom of each article, and on my blog’s Facebook page too:  if you have a Facebook profile, I hope you’ll click like on something.  You can easily click the “share” button and Facebook share an article too.  You certainly could Tweet an article too.  (Please tag me as @SbuxMel or @SbuxMelodyBlog too.)  If you’re stumped for something to share, you can “re-pin” something from my Pinterest profile.  You can submit a blog post to StumbleUpon.

Share anything on this blog!

Your odds of winning are based upon the number of eligible entries.  The contest will close at 200 comments, even if that is sooner than May 24, 2013.

Your blog comment needs to say, “I shared!” and just tell me generally whether you picked Facebook, Google+, Twitter, or Pinterest. – You can write whatever else you like in the blog comment, but it must include “I shared,” and please let me know what social media you used.

You must be over age 18 to enter.  Void where prohibited by law.  You must have a postal address in the United States.  Unlike past blog contests, I will delete any off topic comments.  I hope you’ll leave a comment with a valid email address – if you win, it will make it easier for me to get in touch with you.

Back to the topic of 1912 Pike Place Starbucks, I dropped by on Tuesday the 14th.  I took a couple of pics, and for fun, here are a few of them:

IMAG5141 Entrance to 1912 Pike Place afternoon 14 May 2013That is the front of the store, along Pike Place.  Though it’s not obvious, I stood there for at least a solid five minutes waiting for a moment of no foot traffic going in or out of the store!  I have always said, there’s no such thing as a bad picture of 1912 Pike Place.  It’s always a beautiful photo.

IMAG5131 1912 Pike Place Starbucks afternoon of 14 May 2013

I ordered a mocha with Cubano shots, and stood at the bar area watching the barista work.  I find watching a manual espresso machine to be enchanting!  I snapped this random picture as I stood watching the bar barista in action.

IMAG5136 Shelly at 1912 Pike Place Starbucks

One of my favorite baristas was working when I dropped by last Tuesday.  Shelly was at the register.  I think she has been there for a lot of years!  Anyway, I always like seeing her.  She makes jewelry as a hobby, and if you want to visit Shelly’s Etsy page, click here.

Hope you enjoyed this visit to 1912 Pike Place Starbucks with me!

This is not an open thread.  Each comment should represent one entry.  Only one entry per person.

Good luck to you!  I always cross my fingers for everyone!

Melody

(You should only see eligible blog contest entries in the comments.  Other comments will be deleted.)

PS: I hope you’ll take a second and visit my other blogging project, MelodyEats.com.

 

 

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Your Starbucks Pictures From Around the World.

May 15, 2013

Your Starbucks Pictures From Around the World. Thank you to the many readers who emailed me Starbucks-themed pictures to use here.  I put a call out on Facebook for pictures, and got some really wonderful replies.  (And thank you to all following on Twitter also.)  I just thought it would be fun to put together [...]

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22 Read more –>

St. Martin’s Lane Starbucks gets a Simonelli (and Clover)

May 14, 2013

A handful of Starbucks stores are using a Nuova Simonelli espresso machine.  In Seattle, the Starbucks at 328 – 15th Avenue has a Simonelli, as well as the Wedgewood neighborhood Starbucks.  Roy Street Coffee and Tea (fully operated by Starbucks) has a Simonelli.  In this  previous blog article, I mentioned that a couple of stores [...]

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Starbucks Headquarters: Coffee Gear Store and More.

May 12, 2013

I dropped by the Starbucks headquarters this past Friday (May 10th).  It’s affectionately called the “SSC” – The Starbucks Support Center.  You will find the SSC at 2401 Utah Avenue South, Seattle, Washington, 98134.  Take the Link Light Rail to the SODO station, and simply walk west to First and Lander Streets, and you cannot [...]

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A UK Teen with Meningitis Collects Starbucks Cards.

May 12, 2013

UK Teen with Meningitis Collects Starbucks Cards. I recently received an email from a 15-year old boy in England, who was writing to get an Evolution Fresh Starbucks card for his collection.  The teenager has meningitis, and he’s trying to collect Starbucks cards – it brightens his spirits.  I only know what was in the [...]

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Amsterdam – The Starbucks at the Flower Market

May 11, 2013

A StarbucksMelody.com blog reader sent me a few photos of a new Starbucks in Amsterdam.  It’s located at the “Flower Market,” and I think it opened new last month.  These photos are stunning!  What a beautiful store.  I wanted to share them with you. Here’s the store’s contact information, from the Starbucks store locator: Starbucks [...]

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Tea Tasting at the Tazo Store (featuring Berry Blossom White).

May 9, 2013

Recently,  I went to a tea tasting at the Tazo Tea store. Last Saturday (May 4, 2013), I walked into the Tazo Tea store right as Megan (the store manager)  and Aaron (a Tazo tea partner at the store) were just getting started on a tasting of three white teas: Silver Needle Berryblossom White Organic [...]

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